Risk Warning: CFDs are complex leveraged products that carry a high level of risk and may result in losses exceeding your initial deposit

Abusive and Inappropriate Trading Policy

Issued by Trade Set Go Ltd, a Securities Dealer regulated by the Financial Services Authority of Seychelles (Licence SD-249).
This policy applies in addition to, and is subject to, the Standard Terms and Conditions. Where there is conflict in respect of the Abusive and Inappropriate Trading
Policy, this Policy prevails.

  1. Purpose and Scope

    This Policy defines conduct the Company considers abusive, manipulative, inappropriate or otherwise prohibited; the information it may monitor; and the measures it may take where such conduct is reasonably suspected or established. It forms part of the Standard Terms and Conditions and applies to all Clients.

  2. Core Standards

    “Abusive or Inappropriate Trading” means conduct that intentionally or recklessly seeks an unfair, artificial, risk-free or non-market advantage by exploiting an error, delay, weakness or discrepancy; manipulating the platform or market; coordinating accounts; misusing promotions or negative-balance protection; concealing identity or control; engaging in unlawful conduct; or otherwise acting dishonestly or contrary to genuine market participation.

  3. Prohibited Conduct: Clients Must Not
    A. Pricing and execution exploitation

    1. Exploit stale, delayed, frozen, incorrect, off-market or otherwise non-representative prices.
    2. Trade against a price known, or reasonably expected, to differ materially from the prevailing underlying or liquidity-provider price.
    3. Use latency arbitrage, reverse latency arbitrage, price-feed arbitrage or faster external feeds to exploit quotation or execution delays.
    4. Use sniping, picking or similar techniques directed at temporary pricing, execution or transmission errors.
    5. Repeatedly open or close transactions during known quotation errors, disconnections, market-data interruptions or platform malfunctions.
    6. Exploit differences between demo, live, mobile, web, or other platform feeds.
    7. Exploit incorrect contract specifications, swap rates, commissions, spreads, margin parameters, leverage settings or instrument configurations.
    8. Knowingly retain or use gains arising from a manifest error without notifying the Company.
    9. Manipulate order timing around server resets, market openings, closures or re-openings, rollovers, maintenance periods, auctions or known liquidity gaps.
    10. Submit orders without a genuine trading purpose solely to test, probe or exploit execution logic, risk controls or platform behaviour.
    11. Engage in abusive scalping or other excessive short-term trading intended to obtain an unfair, artificial or non-market advantage.
      B. System and technology abuse
    12. Attempt to reverse engineer, bypass, interfere with or circumvent the platform, security controls, surveillance tools or risk-management systems.
    13. Use software, scripts, algorithms, artificial intelligence or EAs primarily to exploit a technical weakness rather than implement a genuine trading strategy.
    14. Send excessive orders, amendments, cancellations, or quotations capable of degrading performance or disrupting execution.
    15. Use malformed, duplicated, spoofed or deliberately misleading electronic messages or instructions.
    16. Scrape, intercept, reproduce, redistribute or commercially exploit proprietary prices, market data or platform information without authorisation.
    17. Use unauthorised software designed to obscure the source, controller or purpose of orders.
    18. Circumvent trade-size limits, position limits, margin requirements, leverage restrictions, execution controls or account restrictions.
    19. Deliberately create overload, congestion, denial-of-service conditions or disruption affecting the Company, its providers or other Clients.
    20. Misrepresent the origin or location of trading activity through IP or geolocation manipulation, multiple IP addresses or similar methods.
      C. Collusive and coordinated activity
    21. Coordinate matching, opposing, mirrored or otherwise artificial positions with another person or account.
    22. Operate multiple accounts to disguise a single strategy, divide exposure, multiply benefits or circumvent controls.
    23. Arrange cross-account hedging intended to create a guaranteed result, promotional payout, rebate or negative-balance claim.
    24. Coordinate positions between the Company and another broker to exploit latency, price or execution differences.
    25. Share credentials, permit undisclosed third-party control or allow another person to beneficially use the account.
    26. Use another person’s identity, payment method, device, address or account to conceal common ownership, control or coordination.
    27. Trade in coordination with an employee, affiliate, introducer, strategy provider or other person possessing confidential or non-public information.
    28. Use copy-trading, signal or account-management arrangements in a manner designed to conceal coordinated abuse or common control.
      D. Promotion, credit and payment abuse
    29. Open or operate multiple accounts to obtain duplicate bonuses, credits, rebates, cashback, referrals or preferential conditions.
    30. Structure transactions primarily to convert non-withdrawable credit or promotional value into withdrawable funds without genuine market risk.
    31. Coordinate opposite or offsetting positions to extract promotional value irrespective of market direction.
    32. Abuse negative-balance protection by deliberately creating exposure expected to exceed deposited funds or by engineering account insolvency.
    33. Deposit, trade and withdraw primarily to generate rebates, affiliate commissions, payment-processing benefits or artificial turnover.
    34. Initiate chargebacks, payment disputes or false unauthorised-transaction claims after funding, trading or withdrawing.
    35. Use third-party funds, stolen instruments, unauthorised payment methods or funds whose source or ownership has been misrepresented.
    36. Manipulate trading volume, lots, turnover, active days, transaction counts or referral activity to satisfy promotion conditions artificially.
    37. Conceal a relationship with an affiliate, introducer, strategy provider, employee or other person receiving remuneration from the activity.
    38. Exploit bonus calculation, rounding, currency conversion, rebate, fee or wallet-transfer errors.
      E. Unlawful, deceptive and improper conduct
    39. Engage in insider dealing, market manipulation, spoofing, layering, wash trading, marking the close, front-running or other market abuse.
    40. Trade using unlawfully obtained confidential, proprietary or inside information.
    41. Use an account for money laundering, terrorist financing, fraud, sanctions evasion, tax crime or any other unlawful purpose.
    42. Submit false, misleading, incomplete, forged or fabricated information or documents.
    43. Impersonate another person or misrepresent residence, location, eligibility, experience, source of funds, beneficial ownership or account control.
    44. Threaten, harass, coerce, bribe or improperly influence Company personnel, service providers, counterparties or other Clients.
    45. Use the Trading Account contrary to law, regulatory requirements, the Standard Terms and Conditions or the intended operation of the service.

  4. Monitoring and Detection

    The Company may conduct automated, manual, real-time and retrospective monitoring. It may combine trading, technical, identity, payment and third-party data and may review connected accounts collectively. Detection thresholds, models and security methods need not be disclosed where disclosure could facilitate circumvention.

    1. Trading and order behavior
      • Order submission, amendment, cancellation and execution timestamps; holding periods; trade frequency; lot sizes; leverage; exposure and concentration.
      • Price at submission, execution and closure; slippage; rejects; requotes; execution speed; fill quality; order-to-trade and cancellation ratios.
      • Activity around announcements, openings, closings, rollovers, auctions, maintenance windows, liquidity gaps and unusual market conditions.
      • Repeated profitability during feed discrepancies, unusually consistent or purportedly risk-free outcomes, and asymmetric execution patterns.
      • Similar, mirrored, opposing or synchronised strategies, order sequences and timestamps across accounts.
    2. Pricing, liquidity and system evidence
      • Underlying-market and independent price data; liquidity-provider quotes, rejects and execution reports; quote age; latency; market depth and available liquidity.
      • Platform, server, network and error logs; use of EAs, scripts, plugins and automated tools; abnormal traffic or message patterns.
      • Whether the relevant transaction could reasonably have been executed at the stated price and size in the prevailing market.
    3. Account access and linkage
      • IP addresses, device and browser identifiers, platform details, login history, sessions, approximate geolocation, VPS, proxy and VPN usage.
      • Common addresses, contact details, devices, networks, credentials, payment methods or funding sources.
      • Common introducers, affiliates, strategy providers, account managers, coordinated deposits and withdrawals, and links to restricted or terminated accounts.
    4. Payment and promotional activity
      • Deposit and withdrawal timing, ownership and source of funds, payment reversals, chargebacks, wallet transfers and third-party funding indicators.
      • Promotional-credit use, rebate or affiliate generation, rapid withdrawal, offsetting transactions and activity designed to produce benefits without genuine exposure.
      • Consistency between declared client profile, financial circumstances, account purpose and observed activity.
    5. Evidence standard
      No single indicator automatically establishes abuse. The Company will assess the totality, reliability and context of the evidence. A decision should distinguish genuine strategy performance from exploitation and should be recorded sufficiently to permit independent Compliance review.

  5. Immediate Protective Measures

    Where the Company has reasonable grounds to suspect abusive or inappropriate trading, fraud, account compromise, unlawful conduct or a material threat to the Company, its Clients, systems or counterparties, it may act immediately and without prior notice. A temporary restriction is protective and is not, by itself, a final finding of misconduct.

    1. Suspend access to the Client portal and platform.
    2. Place the account in close-only mode; prevent new positions; reject or delay orders; cancel pending orders; or restrict instruments, order types or trading conditions.
    3. Close open positions where reasonably necessary to control risk, prevent further abuse, protect market integrity or comply with legal requirements.
    4. Temporarily suspend withdrawals or internal transfers connected with the disputed activity and preserve relevant funds and records.
    5. Suspend or restrict linked accounts and request information, documents, source code, logs, strategy explanations, proof of account control or source-of-funds evidence.
    6. Contact liquidity providers, payment providers, platform providers, affiliates or competent authorities where legally permitted or required.
      The Company should normally restrict only the activity or funds reasonably connected with the review, unless broader action is required by law, a regulator, court, law-enforcement body, AML/CFT or sanctions concern, payment provider, liquidity provider, account-security concern or the need to prevent continuing harm.

  6. Investigation Procedure

    • The investigation may be conducted by Dealing, Risk, Compliance, Information Security, Finance, Legal or another authorised function.
    • The review may use platform and server records, tick-level and liquidity-provider data, account and payment history, Client explanations, linked-account data, communications and third-party technical or regulatory information.
    • The Client must cooperate promptly and honestly. Unless another deadline is stated, requested information should normally be supplied within five Business Days.
    • Restrictions may remain while information is outstanding or unverifiable; related accounts or transactions are being examined; a third party or authority is reviewing the matter; or access could prejudice the investigation.
    • Material decisions should be subject to Compliance review and supported by a written chronology, evidence record, rationale and approval trail.

  7. Possible Outcomes

    1. Remove restrictions and take no further action.
    2. Issue a warning, require corrective action, impose enhanced monitoring.
    3. Correct an execution or reprice an affected transaction using reliable market, venue or liquidity-provider data.
    4. Cancel or void transactions directly resulting from a manifest error or established prohibited conduct.
    5. Reverse profits, rebates, credits, bonuses, commissions or other benefits directly attributable to the prohibited conduct.
    6. Recover documented losses, fees, costs or liabilities caused by the Client where permitted.
    7. Terminate one or more accounts, refuse future applications or restrict access to the Company’s services.

      The Client’s genuine deposit and any undisputed available balance remain the Client’s property, subject to realised losses, associated trading fees, and any outstanding obligations.

  8. Notification, Review and Complaints

    • The Company will notify the Client of a restriction or final decision as soon as reasonably practicable unless notification is prohibited by law, could compromise an investigation, facilitate further abuse, or conflict with an authority’s instruction.
    • Where reasonably possible, notice will identify the nature of the restriction, whether it is temporary or final, information required, the principal basis of the decision and the available complaint route.
    • The Client may challenge a decision under the Complaints Handling Procedure. A complaint does not automatically lift a restriction or prevent the Company from controlling exposure while the matter is reviewed.